Business Description:
Clearwater System is a leading provider of specialized whole-house or point-of-use water treatment equipment. We are here to help with all of your water needs!
5 337 reviews
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Water Filtration
Clearwater Systems Meadville, PA
15454 Conneaut Lake Rd, Meadville, PA 16335, USA
(814) 333-1212
https://www.clearwatersystems.com/

Service

Total Experience

Will Recommend

William B.

Cochranton, PA
Clearwater Systems Meadville, PA

There was good, and there was some bad

We were not satisfied with the installation work done by Clearwater Systems Meadville, PA. Apparently, they did not tighten up some of the fittings, and we ended up with water all over our basement. When they came back out to clean things up, they did not do a very good job. On the bright side, our water does taste fine now!

comments

Thank you for taking the time to share your feedback about your experience with Clearwater Systems Meadville, PA. We genuinely appreciate your honesty, as it helps us identify areas for improvement and ensure our customers receive the best service possible.

First and foremost, we sincerely apologize for the inconvenience and frustration caused by the issues you faced with the installation. It is deeply regrettable that some fittings were not properly tightened, leading to water damage in your basement. We understand how disruptive and concerning this situation was, and for that, we are truly sorry.

We take full responsibility for the oversight and want you to know that we have taken immediate action to address this within our team. Our technicians have undergone additional training to prevent similar incidents in the future, and we have implemented stricter quality control measures to double-check all fittings and installations thoroughly.

Regarding the cleanup process, we also acknowledge your dissatisfaction. We regret that our response did not meet your expectations, and we are committed to learning from this experience.

On a positive note, we are pleased to hear that you are satisfied with the improved taste of your water. Everyone deserves good, clean water in their homes, and we are glad that we could fulfill this aspect of our service commitment to you.

Once again, we deeply apologize for the inconveniences you experienced and thank you for bringing these issues to our attention. We genuinely value your feedback, and we are dedicated to making the necessary changes to prevent similar occurrences in the future. If there is anything more we can do to rectify this situation or if you have any further concerns, please do not hesitate to reach out to us directly at 814-333-1212.

Thank you for your understanding, and we hope for the opportunity to serve you better in the future.

Clearwater Systems Meadville, PA commented on 10/31/2023
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