Good Product, Poor Customer Service
We love the product we got from Clearwater Systems Meadville, PA, but in terms of customer service from them, it was not good. Our sales representative had a wonderful personality and scheduled our install appointment. Soon afterward the date was changed, which was fine. Everything that happened next was a disaster. I waited all day for the installers, who never showed up because they had the wrong date. The day they finally showed up to install our system, they didn't tighten a small faucet they put in, so it was loose. I called and asked if they could send someone to fix it, and they said someone would be here the following day. No one showed up. My son-in-law ended up fixing the faucet problem, and two weeks after they no-showed, they called me and asked when I would like for them to come out! I'd recommend the product itself to anyone, but not the company itself, thanks to their poor communication skills. It's unlikely we will use them again.
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