Adam arrived on time and was very courteous, polite and friendly. I had the sense I was making a friend. He explained everything to me as he was working which I greatly appreciated. You could tell he cares about his clients and their needs. I asked a lot of questions and he took the time to answer them all. I am looking forward to his return to put in labels for me on the valves and switches. Now that's caring and I definitely recommend Mr. Rooter for all your plumbing needs. A special thank you goes to Adam.