On April 13, 2015, at approximately 7:45pm, my husband contacted Mr. Rooter for our overflowing toilet. He was informed a plumber would be at our location within the hour. Our plumber, Joe B., arrived with approximately 20 minutes to spare! I was truly impressed. Joe B. was courteous from the onset, shaking my hand and introducing himself with a smile. After his initial inspection, he immediately knew what the issue was and explained what needed to be done in order to rectify the issue. His professionalism allowed me to trust his service. He even replaced a copper bolt, which he accidentally broke, free of charge! Joe B. is the standard by which any employer should set, and I am very happy the company sent him. Thanks Joe B!!