Mr. Rooter Plumbing

Business Description:

Mr. Rooter Plumbing provides expert plumbing services to residential and commercial customers 24/7. No overtime charges for nights, weekends or holidays. Call Now!

Categories

plumbers & sewer repair
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Mark's Review

Service

Professionalism

Will Recommend

Davie, FL

Mr. Rooter Plumbing

Great service, reasonable price

I called @ 0900 on a Sunday morning to request a plumber. The person I spoke with said that the guy in my area was on a job and sould be over within an hour. She took my information & that was that.

About 5 hours later I called back. The girl in the office apologized for not getting in touch with me; the other job had apparently gone south. She said she should have called me.

I agree; she should have.

While I was on hold she called the plumber in the field & then she came back on & told me he was en route to my house.

When Dan showed up, he was extremely courteous & professional. He put booties on his shoes before he came in, which I appreciated; it seemed like a good indicator of a professional.

Dan came in, I showed him the problem & told him what steps I'd taken already. He reassurred me that I'd done exactly the right things before calling, which was a relief. (I'm not particularly knowledgeable about plumbing. In fact - I know nothing.)

Dan looked up the repair estimate in his book. ($185), then got started. Total repair time: 25 minutes. He then went out to his van to wait for the glue on the joints to cure. I went online & sent some emails. While waiting, I heard water start running in the toilet tanks.

Dan came in & asked me to watch the repair while I switched on the hot-water valve. There was a little drip, which I showed in; turned out to be a loosened nut.

In addition to the repair, Dan noticed that the faucet fixture to the kitchen sink was loose. He fixed that, made several adjustments until it was just as I preferred. This was done for no charge; I got the feeling that Dan just couldn't walk away from a sink that wasn't completely fixed even if the extra repair was outside of the original scope of the job.

All in all, Dan was thorough, courteous, and professional. A great job from start to finish. I couldn't be happier with the quality of the repair & the conduct of the plumber who did the work.

comments

Thanks Mark for your honesty...think we might need to add more office staff on Sunday to keep up with our growing needs. I agree Dan is a great and professional service technician. Glad we could be of service to you today.

Mr. Rooter Plumbing commented on 04/10/2011