THE NSTALLER JOHNNIE WAS POLITE. I HAD PURCHASED A NEW TOILET AND TRIED TO INSTALL IT MYSELF AND COULDN'T GET IT TO STOP LEAKING. HE DIDN'T ADD TO MY FRUSTRATION AFTER I EXPLAINED WHAT I HAD DONE TO THE TOILET HE NOW HAD TO REMOVE. TURNS OUT I HAD CRACKED THE TOILET WHEN TRYING TO INSTALL IT BY FAILING TO SHIM IT PROPERLY AND OVER TIGHTENING THE HOLD DOWN NUTS. HE SAID I HAD DONE EVERYTHING RIGHT BUT THAT. ANYWAY, HE WAITED WHILE I RAN TO TO STORE TO BUY A NEW TOILET AND INSTALLED IT FOR ME.