I contacted your company on Sunday evening at 8pm. I let the person that answered the phone know that there was water under my kitchen sink which appeared to be coming from the disposal. He said the serviceman had 2 calls ahead of me but would be at my home in approximately 2 hours. The serviceman showed up after 11pm and stated "yep your disposal is leaking". When I asked if he could fix it or replace it he said no, not tonight. He suggested I call the disposal company to see if it was under warranty. I told him that I did not feel it was but would call. I was extremely upset that he was doing nothing to fix my problem and then had the audacity to charge me 160.00. I asked him what that was for and he said to diagnose the problem. I called the company at 8 am on Monday and explained what occurred on Sunday night. They stated they would send someone to replace the disposal between 4-6 pm. I requested that they send a different service person then the one that came on Sunday. My technician today was excellent. His name was Mr. Werner. He completely changed my opinion of this company within 5 minutes of his arrival to my home. He listened to my concerns, took a look at the disposal and installed a new one. I will now definitely recommend Mr. Rooter and encourage my nurses to ask for Mr. Werner.