I called Mr. Handyman after I read about their A+ rating in the Better Business Bureau. I went onto their web site and found it very professionally done. I spoke with their Virtual Agent who put me in touch with a person in the office. She took all my info and explained about their hourly rates and everything I needed to know regarding the job. My tech's name was Mark and he arrived exactly on time. Having been in business for (40) years, I know when I have a professional doing the job. He was thorough, efficient and didn't miss a detail on the repair. He cleaned up after finishing the job. I feel that I got what I paid for and would recommend Mr. Handyman to all my friends and family without hesitation!