Poor woekmanship and lousy customer service.
Sent a JV team handyman who sealed our wall switches and receptacle screw mounts BEHIND the tile backsplash in the kitchen so there was no way to remove them if we had a problem and no way to attach a cover plate! WE had to tell him it was wrong - TWICE! He fixed one receptacle and it was still not right. We had to get him back from the truck as we was leaving to fix the fix. He left mastic tile cement on every counter and cabinet surface even though we asked Kobe to wipe it down THREE times. He even managed to cement the faucet! And of course the cement was on the floor too. His cuts were horrendous with oversized gaps under the window sill. He was leaving it that way until we showed it to him and complained. Lots and lots of wasted tile (more than normal for this size job.) I could go on, but I believe that you get the picture - STAY AWAY from these guys.