Quick, efficient, courteous
I had a minor but annoying problem with my toilet. Andrew identified the problem immediately and quickly went to work. He told me, in plain English, what he needed to do, then did it quickly and efficiently. He could easily have messed around long enough to charge me for the next fifteen minutes - - I wouldn't have known whether it was necessary or not - - but he didn't, saving me $40 in charges. Thanks to Andrew's professionalism I will not hesitate to call Norblom with my future plumbing needs.