I was at work on a Sunday night when my wife called to tell me the water heater had died. I put in a request for service and had a returned email within hours. Mark came to our house, took out the old unit, and installed a shiny new Rheem within an hour. He was extremely polite, professional, and very fast. Communication throughout the process was excellent. The Norblom Plumbing team made a very annoying experience short-lived. We could not have asked for a better experience. Thanks, Norblom Plumbing!