The Good:

My Camper purchase with RV Wholesalers was fantastic. Especially considering they are in Ohio and I am in Florida. When I received my Camper in Florida there were a few issues that were very quickly resolved.

The Bad:

My camper was initially located at a camp ground where I had it delivered on October 26th 2020.. It is a Destination Model so needed a place to keep it while I prepared my camp for it. At the campground it was hooked up to city water, sewer, and power. While packing up the camper I was outside while my a member of my family was taking a shower and notice the shower was also draining on to the ground.

On April 27th 2021 I had my camper moved to my property where I had no well or water hookups. I filled the fresh water holding tank and to my surprise all the water leaked out. I contacted RV Wholesalers and they had a service provider come to my location and inspect the problem. That was April 28th 2021. The service provider stated it was too big of a job for him to repair and a larger outfit would need to perform the repairs.

I contacted RV Wholesalers and informed them of what the service provider said and I had not heard back from them until I sent my 3rd follow-up email threating to take action around Nov 3rd 2021. They found another service provider who I spoke with and began to make arrangements to have them come and inspect my camper. Once I emailed the owner and a few other that I had worked with during the purchase they became very responsive.

This part is very important

I received an email from RV Wholesalers and they asked me to sign a docusign explaining it was just in case I failed to send some parts back that the factory asked for. The document reads:

RVWholesalers is not the warranty provider for your new RV. We also do not control the factory decisions making process on your warranty.

We are happy to provide replacement parts on behalf of the factory to you and will submit the invoice for the part to the factory on your behalf.

If the factory decides not to reimburse us for ALL or PART of the invoice for the work we have done then you will be responsible for the amount not covered.

Any part of the invoice not covered will be charged to your credit card and you will be emailed a receipt and proof of factory denial.

Also if you fail to gather and return part, pictures, notes, etc. requested to ensure or enable payment you will be charged the full amount of the invoice.

This is pretty scarry. Just imagine you take your new car to the dealer you purchased it from to get warranty repairs completed and they told you this same thing. Would you go back to that dealership? I know this is not a car, but it an expensive purchase and I made my decision to use RV Wholesalers not just base don their price, but based on their feedback specifically regarding warranty.

I called a few local RV outfits and they we baffled by this as well. I then had an attorney review the document and I was advised now to sign it. I informed RV Wholesalers of this and this was their response:

Me: Signing this document is essentially giving you a blank check.
RVW: not at all and if we did we would not have a 4.6 rating on google, 5 star on customer lobby and A+ with the BBB

Me: Why are you asking the customer to sign the document?
many times customers do not have an issue, it is operator error. Or the part tests good at the factory so again, no issue, just operator error. This document causes the customer to double check things and get permission before getting repairs done.

Today it's November 18th 2021 and my camper is still not repaired. It has been 204 days since I opened the warranty issue. The response stated "again, we would love to have helped you, we are not too busy and we love our customers." I'm sorry but this doesn't align with 204 days and no response to any communication until I threaten to call and attorney and start a lemon law case.

Up until this experience I would have given them 5 stars.