Completed but not on time.
Took my vehicle in to have the paint protection/sealant reapplied after an accident repair. The booking was over the phone to a call central and was very quick efficient and professional. The phone girl booked me into the location of my choice. I dropped my vehicle at the specified time and location and they were expecting me. No problems at all. The manager gave me a time the vehicle was to be completed and ready for pick up however when I arrived at the set time the vehicle was not even looked at. This is where the managers customer service and professionalism kicked in. He immediately admitted that he forgot and it was his fault. He did not justify or minimize his mistake. Good for him. He even offered a free vehicle wash at a later date for the inconvenience. He took in the vehicle right at that point and completed the job. Because of this experience I would likely go back if I wanted a new vehicle's paint protection applied.