They didn't walk away or say "call us back if you change" when I told them who I was insured with, unlike many others. I explained that I had been rejected several years prior even though many others on my street had new roofs. Instead they offered to take a look and advise me if they thought I had enough damage from recent wind/storms to warrant a claim and represent me when the insurance inspector came to verify the claim. I checked their business rating and they had excellent reviews and I signed up. Long story short....I have a new roof and I am very pleased with the service they provided. Charles Stout the Project Manager was professional and responsive and was on site through the inspection process and when the roof went on. Job well done and two thumbs up!