The checkout was not smooth. I had a gift certificate and she gave it back telling me the balance on the gift cert however, she had used the wrong gift cert on my acct, even though I gave her the one I wanted to use. I went to buy product which was told to me was the $9 rack and when she rang up my product the cashier told me the small bottle would be $24.00 and when I said the technician brought me to the $9 rack and all the products on the rack for the small sizes were $9 and the cashier then said except the product you chose off the $9 rack (I didn't chose it, the technician I had recommended the $9 product for me off the $9 rack) this was very frustrating, I left without a purchase.