Mike came out after hours for us and did the inspection for us, he was very pleasant to deal with and very amenable to the situation. I knew based on looking at the tank that we were looking at a complete replacement of our water heater but Mike was able to diagnose the cause and pointed at our pressure regulator valve being the likely culprit. Mike walked us through the options and managed to on the schedule for the very next day. Unfortunately, due to some scheduling conflicts (other jobs were going long) we got a little bit of a run around. My wife had taken time off work to meet with them but we ended up with a delay of about 2.5 hours. By then I was able to tag out with her to be available for Patterson to arrive. Patterson actually ended up sending us two new resources, Caleb and Thomas, whom together tackled both aspects of my project with the goal of still being complete by the quoted time frame. All three associates were very knowledgeable, approachable, and above all respectful. I am very pleased with their work and that they stood by their commitment and got the job done in the time window they quoted. I know it can be frustrating having to wait, but I would absolutely use these guys in the future.