My wife and I had an old rug that was not in good shape so we called Heirloom Oriental Rug Cleaning. They came and picked up the rug, took great care of it, and returned it in excellent shape. The rug was very clean and looked as good as new, they even cleaned it several times, front and back and layed it out on our floor when they dropped it off a week later. They quoted us a price in the beginning and didn't stray from it. We are very pleased with our experience.