Painless as possible
The staff at Heirloom Oriental Rug Cleaning were prompt in picking up and delivering the rug exactly at the times they said they would, which was very nice. My rug came back looking beautiful. It needed some unexpected repairs, for which they found someone, and took care of it for me. Everyone there was friendly and professional. I think the process they use is safe and worth the investment on an heirloom rug.
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