I first heard about Heirloom Oriental Rug Cleaning years ago at the Daytona Beach Home Show and held onto their card for years. I called them up recently to use them for the first time. The whole delivery process went very smoothly, I was impressed that when we changed the delivery location and date last minute they were able to accommodate us. The rug that we got cleaned looks beautiful now and I am so impressed with how it looks. We will be using them again in the future.