This was my second time using Blue Ribbon. The first time, I had them do carpet cleaning at my mom and dad's place. They did a good job. This time, I had some carpets and upholstery cleaned at my house. They were here on time, when they said they would be. The guy was professional and courteous. He gave me a few tips on different cleaning techniques. He was just very helpful. They did a good job and there was nothing not to like. I highly recommend them.