From the second I walked in to Abbey Carpet & Floor, their customer service was fantastic. They immediately greeted me and showed me everything they had available. They allowed me to take some samples back home to check the color and make a decision about whether I wanted to go with tile, carpet, or laminate flooring. I went with the carpet with a nice thick pad underneath and it looks wonderful . The two guys who came in to do the installation did a great job, they cleaned up after themselves, and they were very friendly and helpful throughout the whole process. They helped me move some large furniture out of the way, and they even helped me reassemble and move it back. Their overall customer service was wonderful- from the gentleman who came in to measure, to the installers, to the lady who helped me in the store. I have been to big box stores and it didn't work out. When I went to Abbey Carpet & Floor, they immediately helped me out. I felt that they were very professional and that they could help me out with deciding what to do with the flooring. It was just a wonderful, warm experience.