SBW Inc

Business Description:

SBW Inc. is one of the most experienced pool companies in SoCal. We offer free estimates and same day service. Regardless of the job, we promise to do our best.

Categories

swimming pools & spas
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Robert's Review

Service

Total Experience

Will Recommend

Los Angeles, CA

SBW Inc

Frustrating!

SBW Inc installed a new pool for me last year. I'm still waiting for it to be finished. I'm not happy with the construction. From the beginning, the job was a disaster. The demo crew sent glass shards flying everywhere with no thought to safety. It was a big mess day after day. My wife and I had to hose down the area every night. I asked them multiple times to keep the place clean, but it continued to be a mess throughout. They left their stuff everywhere. There wasn't really anyone in charge. The guy who was supposed to be supervising didn't give a $@!#% and was very unprofessional. Daniel, the owner, is a nice guy and everything, but I don't think his company is ready for prime time. I have a background in residential construction, so I ended up supervising much of the work myself. A homeowner shouldn't be expected to do that. I wouldn't wish this crew on anyone else. I've given up on ever getting the finishing touches done. SBW has also been maintaining the pool, but I'm thinking about dropping them. I have a robot that cleans most of the pool and the pool guy just has to vacuum the steps and the spa, but he doesn't even do that. The only reason I chose SBW was because they carry the SEMCO surface, which most other companies don't offer. Now the SEMCO is cracking and Daniel said it wasn't his responsibility. I asked for an estimate on repairing the surface a month ago and still haven't heard back. Nobody is in charge there. They need people who are good at supervising the work crews and have the ability to give customers a hassle-free experience. SBW Inc just doesn't have the right people. They don't have the right culture. I don't want these people back on my property.