I recently looked into NuVet Labs because I noticed that my dog was having difficulty getting up and it seemed like his back legs were causing him problems. He is an older dog and struggles with arthritis. I immediately noticed that their customer service was amazing because I messed up my auto-shipment date and had to call to fix that and they were so helpful! They were able to ship me what I needed within a day! I have been using NuJoint Plus for my dog for over a month now and it has made a huge difference. Now, he is getting up easily and running around like he used to. It doesn't seem like his arthritis is bothering him anymore! I just really have to emphasize how friendly and accommodating they were for me. It is different from most companies because when you call, they are more than willing to help! It was a really positive experience.