I was not totally impressed. I explained to the gentleman that I was having carpet cleaned because I was selling the home. He kept trying to sell me other things. I was already paying $260 to have carpet cleaned, I didn't want anything to do the laminate flooring with. He continually told me the carpet was builder grade, great but I am SELLING the home. He also kept pointing out problems with the carpet and other things in the house, I don't think he was buying the house. We already had a home inspection and the inspector didn't find anything major wrong with the house, that we weren't willing to fix. I continued to try and find the pull in the carpet that he was talking about and couldn't find it. So, when someone calls you to clean the carpet, please just clean the carpet.