I recently bought a refrigerator from Big George's with the excellent help from Austin after a disappointing experience which resulted in my cancellation of an order at a national chain store. My old refrigerator had died and Austin worked quickly and thoroughly to get me a new special order fridge ASAP. When the special order fridge arrived at the warehouse damaged and delivery looked like it would be delayed, Austin took the steps to locate a "loaner" fridge. In the end, the loaner wasn't needed as Austin located another unit like the one I ordered in time to honor the date of delivery - which he arranged specially and even came out to assist with moving and installing it! Couldn't have been happier with how things were handled. Thanks so much to Austin and Big George's - love my new refrigerator and the experience of getting it!