My wife and I purchased all new appliances from Whitbeck for our newly remodeled kitchen. When we received the appliances, one of them were dented. Whitbeck worked with us to order a new part from the manufacturer. The new parts delivered were not the correct ones. To make a long story short we had to replace some of the appliances several times. Our issues were not a result of Whitbeck but of the manufacturer. We worked very closely with the manager of the Whitbeck in West Bloomfield. The customer service we received was excellent. The manager went above and beyond to ensure we were satisfied with our purchase. He worked with us until we were satisfied with our appliances no matter how long it took. Despite the issues with the manufacturer I would definitely purchase from Whitbeck again knowing that they will do whatever it takes to make sure the customer is satisfied.