Yesterday, Friday October 6, 2017 I had a 48" Viking refrigerator/freezer delivered to my home. The two young men, Cody and Zach, worked tirelessly to deliver the extremely heavy and awkward appliance to the kitchen of my home. On the phone previously, I indicated we had a "few" steps and it was incorrectly documented "3" on the paperwork, when in reality it was 5 outdoor steps with a smaller additional one into the home. The guys should have had a ramp versus a dolly, but I was told a ramp is never on the truck. After a tremendous amount of effort, the appliance was situated in my kitchen. Unfortunately, there are large scratches across the front panel doors since handles were installed prior to delivery and a sharp object was used to cut through the protective plastic covering. We are confident the panels will be replaced shortly. Nonetheless, I cannot voice enough praise for Cody and Zach. Their work ethic and attitude were commendable.