In autumn 2015, I purchased a new washer and dryer (Speed Queen; love them), dishwasher (Kitchenaid; love it), and two refrigerators (one Kitchenaid and one Whirlpool). A piece fell out of the Kitchenaid frig. The Friedman's lady was terrific. But the Whirlpool service people blew me off! They claimed that the piece did not come from their product! Well, then, from where did it come? I doubt that I would ever purchase another Whirlpool-built product after this. I'd buy from Friedmans again but I have no confidence in anything made by Whirlpool. They could have had a strong brand ambassador in me. Rather, they have a pronounced and disappointed critic.