Business Description:

For over 30 years, Pioneer Plumbing & Rooter has proudly served the Southern California areas of Los Angeles, San Fernando Valley, San Gabriel Valley, and Ventura.

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plumbers & sewer repair
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West Hills, CA

Pioneer Plumbing

Bait and Switch

Found Pioneer Plumbing through a Google search. Their ad states $55 drain cleaning. I even asked the dispatcher on the phone to verify the price. When they finally showed up 3 hours late, the plumber told me that the ad is only for bathtubs and sinks, not clothes washer drains. He said the price was $125 for the clothes washer drain. I was in shock, but had no choice but allow him to proceed. I had just moved into the house and had to wash sheets so my children and I could sleep on our beds.

The work they did was good, but I must note that all they had to do was remove the cleanout cap, and snake the drain. Didn't even need a pipe wrench. Very over priced, and misleading advertising.

comments

TECHNICIAN ENTERED THE CUSTOMERS HOME AND EVALUATED THE PROBLEM. TECHNICIAN NOTICED THAT THE LAUNDRY ROOM HAD 2 LOCATIONS FROM WHERE TECHNICIAN COULD RUN THE CABLE,COMING FROM THE DRAIN CLEANING MACHINE. FROM TECHNICIANS PROFESSIONAL EXPERIENCE AND FROM PREVIOUS JOBS TECHNICIAN HAS DONE PERSONALLY, TECHNICIAN KNEW THE DRAIN WAS PROBABLY CLOGGED AT BOTH LOCATIONS, WHICH TECHNICIAN WAS CORRECT. BEFORE TECHNICIAN STARTED HE ADVISED MR. WEITZMANN OF THE PRICE TO GET JOB DONE. TECHNICIAN DID ADVISE THAT WE CHARGE $55.00 FOR TUBS AND SHOWERS, TECHNICIAN NEVER MENTIONED SINKS. TECHNICIAN DOES TAKE RESPONSIBLITY IN NOT ELABORATING MORE THROUGHLY THAT THE CHARGE $55.00 IS FOR ALL DRAINS WITH CLEAN OUT ACCESS. THE REASON MR. WEITZMAN WAS CHARGED $125.00 WAS BECAUSE TECHNICIAN HAD TO RUN 2 DIFFERENT SIZED DRAIN CLEANING MACHINES FROM 2 SEPARATE LOCATIONS AND INSTEAD OF EXPLAINING THAT WE CHARGE PER LOCATION TECHNICIAN GAVE FLAT PRICE FOR BOTH JOBS, WHICH MADE IT SEEM THAT OUR $55.00 ADD IS JUST A WAY TO ATTRACT CUSTOMERS AND THEN TO FIND OUT ITS A SCAM WHEN WE PROVIDE A DIFFERENT FIGURE AT THE JOB SITE. THAT IS NOT THE CASE, WE WOULD LIKE TO KEEP MR. WEITZMANN AS A CUSTOMERS IN THE FUTURE, WHEN HIS DRAIN IS CLOGGED AGAIN IN THE FUTURE WE WILL CHARGE $55.00 FOR ONE LOCATION WITH A CLEAN OUT ACCESS. PIONEER STANDS 100 BEHIND OUR WORK.

Pioneer Plumbing commented on 02/16/2011