I had called several plumbers and had bad experience both times. I called Pioneer Plumbing and they came out right away for a free estimate. The plumber set my expectations up front, did his job in a timely manner, explaining as he went what he was doing. The price was exactly what he quoted. Given my negative experiences with the previous plumbing companies, I was pleasantly surprised when I actually had a terrific experience with Pioneer Plumbing. I would use them again and recommend to friends and family.