Business Description:
Allen & Petersen Cooking & Appliance Center provides cooking classes, kitchen store items, and stocks more than 2150 appliances everyday! We also fix appliances!
Categories
appliance store
Allen & Petersen Cooking & Appliance Center
3002 Seward Hwy, Anchorage, AK 99503, USA
(907) 276-0111

Service

Total Experience

Will Recommend

Geronimo S.

Anchorage, AK

Allen & Petersen Cooking & Appliance Center

Horrible installment

I bought a new reg from this place. Last bought one about 23 years ago, and service was great but not anymore. I paid over >$1300 and the installers were the worst. They did not know how to disconnect the water line, and shut off my entire water line and left the line lying on my floor. Scratched my wood floors and damaged them. They told me they do water lines.

I came form the hospital because I am doc, and had crawl under neath my basement and replace the the line myself. I went first to True Value, and they helped greatly and told me this was basic 101 installment to just put a valve over my water line. Parts was $2.99 and it worked. Water was turned.

My reg rolls and I have to use door stops to keep from moving. They did not fix this.

The worst SERVICE. I usually go to Lowe's or Home Depot which is the BEST. They call me always after installment and ask how it was and any damage, etc.

Not at Allen and Peterson. They also charged from the parts and full installment service which I not receive.

comments

Hi Geronimo,

Steve Odom who manages our delivery crews and who will reach out to you today to pursue resolution that satisfies you regarding the floor and movement of the refrigerator. Our crews work very hard to do everything right, but don’t have the skills, nor do we carry the licensing to do plumbing work. I’m very sorry for any trouble that we caused you and hope that we can resolve the issues and redeem ourselves in your eyes.

I believe from your review that you installed a “saddle valve” on your water supply line to allow you a fitting to hook the refrigerator too. If my assumption is correct I would recommend hiring a licensed plumber to come back and solder in a shut off valve since these saddle valves are prone to failure.

https://structuretech1.com/saddle-valves-cheap-easy-and-wrong/

Thanks,
Kyle D. Mirka

Allen & Petersen Cooking & Appliance Center commented on 06/06/2019