Business Description:
Allen & Petersen Cooking & Appliance Center provides cooking classes, kitchen store items, and stocks more than 2150 appliances everyday! We also fix appliances!
Categories
appliance store
Allen & Petersen Cooking & Appliance Center
3002 Seward Hwy, Anchorage, AK 99503, USA
(907) 276-0111

Service

Total Experience

Will Recommend

Colleen B.

Anchorage, AK

Allen & Petersen Cooking & Appliance Center

Great sales, terrible delivery

Aubrey provided a fantastic in-store experience. We are very happy with our new refrigerator. The delivery process was terrible. The folks showed up 2++ hours earlier than the appointment. They tracked snow and dirt through my house. They broke the copper water line feeding the fridge. They scratched my hardwood floors in 4 places. They left packing materials strewn across my driveway. The finale was huge clumps of ice falling off their truck as they drove away. Oh yeah, almost forgot my emergency call to the plumber to fix the copper pipe ($143.05). They kept talking in their native language, which normally doesn't bother me, but it was clear they were talking about the installation process. I would ask and they would answer me. They should have been explaining what they were doing. I asked if they were contractors and learned they're employees. They need public service training and shoe covers, at a minimum. Pleasant fellows, but definitely need training.

comments

Hi Colleen,

Thank you for your feedback and we're glad you enjoyed your time in our store. One of the reasons that we only connect appliances to water using stainless steel braided lines and never copper, is for the reason you outlined. It is too easy to bend and crack when the refrigerator is pulled in and out as it did in your case when the crew removed the old refrigerator. We will work on addressing all of your concerns for the future and help to make your future experiences much better.

Thanks,
Kyle D. Mirka

Allen & Petersen Cooking & Appliance Center commented on 03/18/2019