Great sales, terrible delivery
Aubrey provided a fantastic in-store experience. We are very happy with our new refrigerator. The delivery process was terrible. The folks showed up 2++ hours earlier than the appointment. They tracked snow and dirt through my house. They broke the copper water line feeding the fridge. They scratched my hardwood floors in 4 places. They left packing materials strewn across my driveway. The finale was huge clumps of ice falling off their truck as they drove away. Oh yeah, almost forgot my emergency call to the plumber to fix the copper pipe ($143.05). They kept talking in their native language, which normally doesn't bother me, but it was clear they were talking about the installation process. I would ask and they would answer me. They should have been explaining what they were doing. I asked if they were contractors and learned they're employees. They need public service training and shoe covers, at a minimum. Pleasant fellows, but definitely need training.
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