I had previously been in Allen & Petersen Cooking & Appliance Center and looked at a new washer and dryer. I put off purchasing it and then decided I would go back and take another look. I ended up purchasing the set and have been really pleased with it! They delivered on time and set it up. I used it immediately and it seemed that the washer was unbalanced. I called them that evening and they were right out the next morning to balance it for me. I am really pleased with the service and the new washer and dryer. I was referred to them by someone else and I have since referred them to others as well! Good experience!