My 8 yr old Maytag washer sounded like a jet engine was taking off on the spin cycle. I called the Service Debt at Oldfield's as I bought my washer and 7 other appliances over the last 20 yrs there. When I described the sound my washer was making on spin cycle, the Service manager said "would you like a tech to come out and check it? That will be $89.00". When the tech came out, I described the noise the washer was making. He said "That noise means the bearings going out and it will cost us (Oldfield's) about $1000 to fix. Your better off replacing the washer." I was shocked! The Tech hadn't even heard the noise or looked at the washer. He had been there 5 minutes and diagnosed the problem. Why didn't the Service manager just tell me this on the telephone??? The Tech humored me by listening to the noise and gave me a written estimate of $1000 to repair and said the cost is so high for them as they can't just fix the bearings. They have to pull both tubs to get to the bearings. "And that will be $89 for the visit." I was very upset. Later I called a Maytag repair shop, told them the noise the washer was making and they said it was the bearings going out and they could fix it for $350 sight unseen. 1/3rd the price!!! Why is the price so much lower? Because the Maytag repair guys have the tools and the expertise to change just the bearings. My washer is fixed and will likely run another 10 years. I called Olfield's Service manager and said I wanted my $89 back as thier own Tech and the Mattag guy knew a washer sounding like a jet engine taking off means the bearings are going out. Why didn't they tell me this on the phone? Why send a tech out to tell me they can"t fix it? For a lousy $89 is why! The Service manager was rude and said the tech came out so he would not refund my money. He disregarded my complaints that they could have just told me over the phone to call Maytag. He didn't care that I was a longtime loyal customer of Oldfield's and said "good luck getting it fixed" and hung up. I have never been treated so disrespectfully by any at Oldfield's before. This was the first time in 20 yrs that I had ever had called the service dept about an appliance breaking down and I feel like my treatment by them was fraudulent. Charging me money to tell me they can't fix a machine? My calls to Oldfield's general manager have not been returned. Obviously they care more about getting a $89 fee than helping a loyal customer. I WILL NEVER BUY AN APPLIANCE FROM OLDFIELD'S AGAIN! Thank your rude and money-hungry service manager for that.