here's the letter i sent to my salesperson, bryan's boss, after i purchased my appliance from oldfield's. it says it all:
ralph, joel and mike,

i 'd like to take a moment of your time to share some appreciation for your wonderful employee, bryan mumme. i wandered into your store several months back and had the good fortune to be greeted and assisted by bryan. i was planning a kitchen remodel and needed a stove, fridge and dishwasher. i'd done some research and had questions all of which bryan easily and capably addressed. he has such a great way of explaining the advantages of a particular model. bryan is very patient, cheerful (!!), competant and extremely knowledgeable. i would go so far as to say he's the best salesperson i've ever encountered. i could go on and on.

my appliances were delivered last week and i'm sure that i will enjoy them all for many years. i will take every opportunity to steer anyone i know who's looking for appliances to my friend bryan mumme. my neighbor, jennifer brown, had a similar experience recently when bryan helped her with her washer and dryer.

he's a huge asset to you and i certainly hope you appreciate him as i do!

warmly,

ivy cotler