I called Fidelity Locksmith this morning when I could not get my key in the deadbolt lock. Christian was extremely friendly and professional over the phone. Most companies come out and charge you for a house call (understandably). Christian first asked me a few questions and then suggested I try WD40 to see if that would take care of the problem. He said he would hate to charge me for something I could try myself. The WD40 worked and I saved myself a house call. How refreshing to deal with such an honest businessman. I would definitely recommend his services to anyone.