I have three very different wool rugs, flokati, flatweave, and felted looped. They had never been cleaned as I had heard some "horror stories" regarding another local rug cleaning company's treatment of others' rugs. All three of my rugs came back in beautiful condition! The colors are like brand new, and the piles are resilient and fluffy. The Coit staff is prompt, professional, and in touch when promised. I have already recommended them for expert rug cleaning and top-notch professional service--thank you very much.