We had a great experience. Tech. was knowledgeable and helpful. Along the way, he accidently shorted out our house and had difficulties getting it back up. It did take a bit of time, but he found the issue with that, it helped solve the original issue. The house is from the late 50's and the wires where all quite old and wired much differently than it should. The tech was very friendly, even through what could only be obvious frustrations. I would highly recommend them.