I was cautious about picking I Go because of the lack of desire to actually come to the house to look at the inventory. I was able to get through this by talking with Jeff Nogg. The packing crew disassembled the couch which should not have been disassembled. Additionally, they were not cautious about keeping disassembled items together. I had to locate an important part of a piece of weight equipment which had been located with the other items. It was moved in with packing debris and almost forgotten. Most of the hardware arrived seperate from the items it went with and it took several days to finish putting shelves and other items together.
Several of our collectables arrived broken, and cannot be repaired or replaced. The office desk arrived broken, as did a decorative chest.
The were directed that some items would be part of the shipment, but these items were not included in the shipment.