The communication and attention to detail was wonderful. This was part of a company relocation package so I am unable to comment on value since I was not aware of or responsible for the final costs. I rated it excellent since it provided great value for us and reduced the stress of relocation. We relocated across multiple states. The packers in the original home state (not affiliated with Jeff's Omaha location but part of United) could have been better as it relates to coordinating the items (for example, I had a crock pot and bunt pan in with a box of shoes) and wrapping the glass items to prevent breakage during transit. Overall, I believe that was an issue locally and not associated in anyway with Jeff's Omaha location.