Scheduled service for the 10:00--2:00 time slot and they said the tech would call when he was on the way. At 2:30 I still had not heard from them so I called in and was told that the tech was running an hour behind. Still no word at 4:45 so called again and spent 10 minutes on hold while they contacted the tech. Was then told that they could not come that day, but it would be guaranteed for 8:00--10:00 the next morning. Stayed home from work again and finally got a call from them at 10:15 that they were on their way. I had already called and found another company that was there in 30 minutes. The office people were rude and unapologetic for their complete failure.