Haferman Water Conditioning, Inc./ Kinetico was really nice to work with. Everything went smooth with the installation of my new water softener. All I have to do is put salt in it and let it buck! It is working great! This is the third water softener that I have owned, and I am the happiest with this one. My brother convinced me to go with them, and I am very happy that I did! Their service is excellent, and I would recommend them all day long, every day!