I have been using Haferman Water Conditioning, Inc./ Kinetico for 16 years now and I have always been happy with the service I receive. They put in the unit for me years ago and recently I finally had to have it replaced. The technicians are always prompt and polite. They were able to replace the water softener system quickly and efficiently. The system was so old that I had to keep hitting the reset button and it would work for six weeks then quit and I had to set the reset button again. It was just time to replace it. They explained things about the unit but not much since I was already familiar with it. They were very informative and knowledgeable and courteous. I like using Haferman Water Conditioning, Inc./ Kinetico and will continue to use their services.