Haferman Water Conditioning, Inc./ Kinetico has always done a great job for us. This was not our first time using them and I am certain we will continue to use them. Their staff is friendly and courteous. They are very timely about setting appointments for us and their pricing is fair. They came out recently to do our annual inspection. We have that contract for them to inspect everything a few times per year. Everything turned out fine. The technicians who come out are always prompt, polite and professional. They are respectful of our home and very friendly. They take time to assess the unit and explain anything they find with their assessment to us. They also make time to answer our questions if we have any. I want people to know if you want good customer service, knowledgeable technicians who do a good job and are courteous then do not hesitate to call Haferman Water Conditioning, Inc./ Kinetico!