This was my first time using Haferman Water Conditioning, Inc./ Kinetico. They came out and put in a new water softener in my home. It turned out good. They were very pleasant and easy to talk to. I am a little disappointed that I can't use their salt because they are just so far away. So, I have just been using the Morton pellets, and it seems to be working fine. I had a good overall experience, and I would recommend them.