My sales rep, Paul Tate, was great, very knowledgeable and on time. Haferman Water Conditioning Inc./Kinetico installed a water softener and osmosis system for the whole house. The installers were very professional--and in and out quick. They were respectful and very clean, and they did a great job. It took about a week for them to install the system after I called, and it worked out perfectly. I love the system.