This is my second time using American Heelers. I have a leg discrepency that went from 12mm down to 7mm after a hip replacement last year. The work they do is great. My friends and co-workers didn't even notice the addition to the heel until I pointed it out. Went back recently for two new pairs of shoes to be adjusted. The customer service is incredible. They are fast and the shoes were back to me in about 1 week. I would definitely recommend them.