We all know how it is to deal with insurance companies and the hassles with referrals. With this company you don't get that. You fill out a simple form telling them what you want it's that easy. From the time you send your shoe out, pay for it and it gets sent back is usually done in a quick 7 days and it does not matter if you send out one shoe or 6 shoes to be lifted you will have them back in a week or sometimes less. I love this company. When I get my shoes back my spirit is lifted, no more limping, hip or back pains. I highly recommend doing business with this company. Oh and if you ever have any questions they are very happy to answer anything with a quick phone call.