Our hot water heater's fan was on, but the hot water heater was not actually heating the water. It was acting as if the burner was on, but it wasn't actually on; it was creating a vacuum. It was definitely a problem.

Gene Johnson Plumbing took a look, and there was a little tube that was clogged and keeping the fan on indefinitely. Once they cleaned it and reset the system it worked as intended. This was my first time using them.

Also, in talking to them during that visit I told them how the hot water heater itself does not have the same output as 5 years earlier. We asked Gene Johnson Plumbing about options. We have a hydronic system that heats the house as well as doing the hot water. We had a good healthy discussion, and he educated me on different pieces without the technical jargon. It was just to educate me without an ounce of sale. They are professional, straightforward, and very helpful.