Gene Johnson Plumbing & Heating

Business Description:

We are a family owned and operated plumbing and heating service company that has been serving Seattle WA for over 30 years.

Categories

plumbers & sewer repair
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Myrna's Review

Service

Will Recommend

Price for Value

Kenmore, WA

Gene Johnson Plumbing & Heating

Felt taken advantage of

I am a retired female and ignorant of plumbing costs. I had a garbage disposal and a new valve in five sinks installed. The process took about 3 hours and the bill was $3,053. The disposal cost was $1,050 and I have since learned that the disposal can retail for about $100. A board member at our condo association was dismayed at the cost and talked to Gene Johnson Plumbing and they refunded $661 towards the valve cost. I emailed the company requesting some relief from the disposal cost and have heard nothing to date. I appreciate everyone must make a profit but the job wasn't brain surgery.

comments

We charge the same prices to all of our customers in order to ensure fair treatment. The board member that she referred to, called to discuss this with us and we refunded $661.00 and he seemed pleased with the result. Since we responded to her board member and immediately mailed Ms. Petersen her refund we are surprised and sorry to hear she is still upset.

Gene Johnson Plumbing & Heating commented on 03/22/2010